THE ZAVEROM NOTEBOOK
Returns & order help
Something not right with your order? We are here to help.
Free replacements for arrival problems
If an item arrives damaged, is different from what you ordered, or is confirmed missing from your delivery, ZAVEROM will send a replacement for the affected item free of charge after we review and confirm the problem. We cover the replacement and its delivery. If the whole order is affected, the replacement covers the whole order.
You do not need to return a damaged or incorrect item to receive a replacement under this promise.
How to request a replacement
- Contact us with your order number, the email used at checkout and a description of what happened.
- For damaged or incorrect items, include clear photos of the item and packaging where possible. If photos cannot show the problem, explain it to us so we can agree on another reasonable way to review it.
- We will review your report, confirm the affected item and delivery details, and arrange the replacement. Delivery estimates will be shared when the replacement is arranged.
Please contact us as soon as you notice an issue and keep the item and packaging while we review it. We check reports individually so we can provide the right solution.
If the same replacement is unavailable
If we cannot supply the same item, we will refund the amount you actually paid for the affected item to your original payment method. For an item purchased with a discount, this is its price after the discount. We will not substitute another style or color without your agreement. The time for a refund to appear depends on your payment provider.
Other return or refund requests
This free replacement promise covers confirmed arrival problems. For a change of mind, a preference about fit or color, or another return or refund question, contact us before sending anything back. Include the product name and whether it is unopened, opened or used so we can explain the options and any return arrangements that apply to your order. Do not use the address on a parcel label as a return address without confirmation.
This promise does not limit any right to a refund or another remedy that you have under applicable law.
Checking an order or delivery
If a whole parcel has not arrived, contact us with your order reference so we can check the tracking and help resolve it. Our shipping and delivery and payment information pages explain the current checkout options.